There is no other technology that has overcome so much the age barrier. It is almost as equally popular with over-65s. 95% of people use it every day, and it’s not a thing reserved for Millenials. Exchange of information, sending of documents, links, photos, videos, communication of written commitments, storage of sent information, interoperability with other channels, use of voice if necessary…Īlready today the most popular channel of communication among people is messaging, even more popular than face to face. In addition, the possibilities that customer service gives us on WhatsApp are very wide. WhatsApp customer service: the future is conversational And because the universe tends to the maximum entropy, relationships always will tend to the less organized, most simple, and comfortable: conversations. Thus we learn and communicate from of our most distant ancestors. The most natural form of human interaction are questions and answers, conversations. And when I talk about conversational I mean messaging, as opposed to internet searches or interactions with company pages, or even apps. The immediate future of business-customer relationships is conversational. This I’m telling you, we’re about to be able to do in our day to day lives. Everything in the same channel without leaving WhatsApp. Cuenta whatsapp 2018 download#I do not visit websites and do not download applications or comparators. I enter the WhatsApp channel of my bank, ask them to be sent one, and forward it to my new gas company. I «talk» to the customer service representative on WhatsApp and, after getting all the info around rates and services available, I ask the person “on the other side” which things I need to finally sign for the service. I get into the web, «I look for gas companies» in the search engine, I pick one and a WhatsApp conversations is automatically opened. I’m going to move houses and I need to hire some utilities. ![]() I would like to make this blog a place of reflection and food for thoughts for managers and responsibles of Customer Experience, in which the issues related to Customer Service that really arise in the company today can be discussed, far from the demagoguery and the naive approaches in an area that everyone seems to have an opinion on. ![]() I have always been linked to projects related to Customer Management, from the most operational to the most strategic vision, always in top level companies and with a great variety of situations to solve. Cuenta whatsapp 2018 professional#I am a professional with more than 20 years of service behind my back, with experience in the world of business consulting and the "normal life" company. Me gustaría hacer de este blog un punto de reflexión para managers y responsables de la función, en el que puedan comentarse los temas relacionados con la Atención al Cliente que surgen realmente en la empresa hoy día, lejos de la demagogia y el buenismo imperante en un área del que todo el mundo parece saber. He estado siempre ligado a temas relacionados con la Gestión de Clientes, desde la versión más operativa a la más estratégica, siempre en compañías de primer orden y con una gran variedad de situaciones que solventar. Miguel Angel Carrasco Website: … Soy un profesional con más de 20 años de servicio a mis espaldas, con experiencia en el mundo de la consultoría de negocio y la empresa "civil".
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